Shipping & Returns



Shipping Information
Within Australia

Your Alpaca products will be sent by Australia Post to the address you specify. A signature will be required by Australia Post on receipt of goods. Standard postage rates and delivery times will apply.

We endeavor to dispatch most orders within 2 working days of online payment or 2 working days after funds have been cleared.

For custom orders, you will be notified of a dispatch date and updated by email and/or phone.

Overseas

Goods to international destinations will be sent by Australia Parcel Post. Postage costs are charged according to the Australia Post international fee schedule and vary depending upon the country of destination and can change without notice. Please note that customers are responsible for any extra charges that may be incurred by the country of destination eg customs duties. Standard Australia Post delivery times apply.

Orders will generally be dispatched within 3 working days after online payment or 3 working days after funds have cleared to our bank account. We will notify you by email should there be any unexpected delays.


Returns Policy

Alpaca Products Australia takes pride in producing quality products, fit for purpose.

We encourage careful selection as a number of our designer products are “one off” and we cannot guarantee replicas.

We will refund, replace or exchange an item should you not be satisfied with your purchase, providing the item is in original condition, unworn or unused, with labels and tags still attached and proof of purchase can be supplied.

Please email our customer service department at alpacaproductsaustralia@gmail.com to notify us of your dissatisfaction within 7 days of receiving your goods quoting your order number. Products sold within Australia, must be returned within 14 days of purchase (or within 21 days of purchase from other countries), packed carefully and returned by registered post. We will not accept responsibility for lost or damaged items. A refund, exchange or replacement will sent out following the receipt of the product by our office.

Goods are to be returned to:

Alpaca Products Australia
24 Reservoir Road
CROOKWELL NSW 2583 Australia



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